If you wish to cancel an order please contact our despatch team on 01773 744123 or alternatively email firstname.lastname@example.org as soon as possible. If the order has already been picked & packed, the order will be subject to a 20% restocking fee.
7 DAY MONEY BACK GUARANTEE
Goods to be returned must be notified to the company within seven days of receipt of goods by the customer. Goods correctly supplied may not be returned without the company’s written agreement. Documentation in support of this must be obtained from the company and the number clearly marked on the outside packaging. Goods so returned must be consigned carriage paid and accompanied by supporting documentation. All returned goods must be as new, and unused. We can't accept products back that have been used. A restocking charge of 20% will be imposed. Any article which has been supplied to special requirements cannot be accepted for credit.
NON RECEIPT OF ITEMS
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.
ITEMS DAMAGED IN TRANSIT
If a parcel arrives damaged from the courier please sign for the item as being ‘damaged’, and then open the parcel to inspect for any damage to the item. Please contact us for further instructions. All returns must be sent back to Scorpion Redpower Ltd, Unit 3 High Holborn Road, Codnorgate Business Park, Ripley, Derbyshire, DE5 3NW unless otherwise stated.