Important information and contact details
Data Controller. For all of our services, the data controller (the company which is responsible for personal data) is Scorpion Exhausts Ltd. Registered address: Scorpion Exhausts Ltd, Unit 3 High Holborn Road, Ripley, Derbyshire, DE5 3NW, United Kingdom.
Contacting Us. If you have any questions relating to how we use your personal data, or if you want to exercise your rights regarding your personal data, please contact us using any of the following means:
Email us on: email@example.com
Write to us: Data Protection Department. Scorpion Exhausts Ltd, Unit 3 High Holborn Road, Ripley, Derbyshire, DE5 3NW, United Kingdom
You have the right to file a complaint at any time to UK data protection supervisory authority, which is the Information Commissioner’s Office (ICO), www.ico.org.uk. We would, however appreciate the opportunity to deal with your concerns before approaching the ICO.
Information we collect from you
The information we collect from you can vary depending on how you interact with us, this may include you name, date of birth, email address, IP address, physical address, geolocation etc. In particular;
Information we receive from third parties
In some instances, we may receive information from other sources. Typically, this is either when a Scorpion Dealer registers a product on your behalf, or if we receive a drop-ship (direct) order from a Scorpion Dealer we will receive your delivery details and contact information that we supply to our courier (as mentioned in the ‘We may share your data with trusted third parties’ section below).
How we utilise this information
We use information held about you in the following ways
We use multiple website analytic tools provided by third parties such as Google Analytics and Facebook Pixel to collect information about how visitors use our website services, including how you discovered our website, how you browse through the website, what operating system and browser software combination you’re using, and network/IP information. Both of these analytic tools place persistent cookies in your browser to identify you as a unique user for the next time you visit our site. These cookies cannot be used by anyone other than the service provider. Information collected by these third party analytic tools does not include personal data such as name, billing address, etc.
Cookies and similar technologies
We may share your data with trusted third parties in some instances to fulfil services between you as us. This includes
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties are subject to strict data processing terms and conditions, and are prohibited for utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or with your consent).
International Data Transfers
Your personal data will not be transferred outside of the EEA (European Economic Area).
Accessing, Updating or deleting your data
Please contact our sales team (firstname.lastname@example.org) to access, update or request to have your data deleted. If you make a request to delete your personal data, and that data is necessary for the products you have purchased, the request will be honoured only to the extent it is no longer required for our legitimate business purposes or legal or contractual record keeping requirements. Please note: If you request to have your details removed from our guarantee database, we will no longer be able to honour the product guarantee.
Data storage and retention
We’re committed to keeping your personal data secure, and have put in place appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to our employees and sub-contractors on a need-to-know basis. If there is no business use for these parties to access your personal data, then access is prohibited by security measures such as passwords and user permission groups. All personal data is encrypted and securely backed up on a daily basis.
We only retain your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any accounting, legal or reporting requirements.
We always aim to keep your data for the minimum time in line with data protection regulations and our processes. For example, we keep:
If you decide to unsubscribe to marketing communications, we keep a record of this request indefinitely to ensure we do not send you direct marketing communications again. We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.
Your Legal Rights
You have lots of legal rights regarding your personal data, including the right to object to processing of your personal data or to withdraw consent.
If you wish to exercise any of the rights above, or if you have any questions please contact us using the email or postal address highlighted in the ‘Important information and contact details’ section of this policy.
When contacting us to exercise these rights, we may request specific information from you to help us confirm your identity. This is a security measure put in place to ensure that personal data is not disclosed to any person who does not have the right to receive it. We may also contact you for additional information in relation to your request to speed up our response.
Timeframe to respond. We try to respond to all legitimate requests within 30 days. In some instances, it may take us longer, especially if your request is complex or you have made a number of requests. In this case, we will notify you and keep you updated with the request progress.
Last update: 24/05/2018